The terms “Error Code” and “Support Code” have similar definitions and can be used interchangeably.

1.    Consider the following:

  • If the paper tray is empty, insert paper into the upper cassette.
  • If the paper is not properly loaded, align the edges of the paper with the paper guides.
  • Replace the incorrect paper size with the correct paper size if it is loaded.

2.    After resolving the issue, press the OK button on the touch screen to dismiss the error and restart the print job.

Note Small photo paper, such as 4″ x 6″ (10 x 15 cm) or 5″ x 7″ (13 x 18 cm), can be used in the upper tray. Make sure to use photo paper when printing photographs. If you cut your own paper, you will get a jam.