Canon error 801 is a common error that Canon printer users encounter. When a user tries to send or receive an email or fax, this error occurs. Users claim that they used to be able to scan and send their emails, but that now they get an 801 error code when they try.
Despite its widespread nature, the issue can be inconvenient and necessitates immediate attention. Investigate some of the solutions to get rid of this error as soon as possible.
Canon error 801 comes in three flavours: 801 [FTP], 801 [SMTP], and 801 [SMB].
- Each type of error has its own set of causes. It is possible, however, if
- The machine was attempting to use the SMTP server to send an email message.
- The SMTP server was unable to connect due to an incorrect destination.
- You’re sending any file to a location to which you don’t have write permission.
- You try to send a file to the server, but it already exists and cannot be overwritten.
- The given folder name or password is incorrect when sending a file to the server.
Apart from its causes, the Canon error code is inconvenient and should be fixed as soon as possible. We’ve provided a few options for you to do so with minimal effort.
To begin, we recommend checking the status of your SMTP server using the Microsoft Telnet command-line utility. You should be able to check the status of the SMTP Server by following these steps.
- To get started, go to Start and select Run. Click Ok after typing “cmd” into the text field. The command prompt will appear as a result of this.
- In the Command Prompt, type the following command to connect to an SMTP server.
- If you’re having trouble connecting during this time, double-check that the server name is correct.
- Once the connection status changes to active, send a message to see if it’s responsive.
- Finally, type “Quit” to disconnect from the SMTP server.
Frequently, the problem can be traced back to a mistyped email address. It’s possible that you simply typed it incorrectly, and the server is now unable to connect to you. Follow the steps outlined below to avoid an accessing error.
- From the Start menu, select Control Panel.
- In the “System and Security” section, look at the status of Firewall Settings.
- Make sure it’s turned off by dragging the toggle to the left if it’s on.
- Check to see if the problem has been resolved by reopening your Gmail account.
Aside from that, you can see if re-enabling the SMB protocol solves the issue. The steps to follow can be found below.
- Go to Start and then Control Panel to access the Control Panel.
- Under Programs, look for the “Turn Windows features on or off” link. Make sure you click on it as well.
- In the SMB 1.0/CIFS File Sharing Support option, select the SMB 1.0/CIFS Client option.
- By clicking Ok, you can restart now.
Canon error 801 can also be caused by the accumulation of junk or unwanted files in the system. In such cases, performing a disc cleanup by following the steps listed below in the same order is recommended.
- To access the Control Panel, go to Settings and then Control Panel.
- Select Administrative Tools, then Disk Cleanup from the drop-down menu.
- Choose the drive on which you want to run Disk Cleanup from the list of drives that appears.
- Click OK after selecting the files you want to delete. Finally, from the drop-down menu, select Delete Files.
- Clean up system files is another way to get rid of any unwanted files on your computer.
- Go to More options and then Cleanup to delete shadow copies and restore points.
A system file checker tool scans the entire system for corrupted files and removes them. Follow the steps listed below in order to run an SFC scan.
- Go to Start and type cmd into the search box to find it.
- By right-clicking on the Command Prompt, you can run it as an administrator.
- After entering your administrator password, click Allow.
Before running the System File Checker, run the DSIM tool by following the steps below.
- Type “DISM.exe /Online /Cleanup-image /Restorehealth” at the command prompt.
- Use the Enter key to enter the code. Allow plenty of time for the process to finish, as it could take several minutes.
Now, run the SFC scan in the correct order by following the steps listed below.
- Enter “sfc/scannow” into the command prompt.
- Enter the Enter key.
Canon Error 801 can also be caused by a faulty network connection. As a result, it is critical to inspect it thoroughly.
Check to see if the ethernet cable port is corrupted if you’re using a wired connection. Check to make sure it’s properly connected. If not, ensure that it is properly replaced or connected.
For users who have a wireless connection, the WiFi signal strength should be checked. It is recommended that you contact your ISP if the signal is relatively weak.
So, these are some of the methods that you should be able to use to easily resolve the Canon error code 801.